During this phase we take this opportunity to meet with you at your facility to learn what is most important to you and what you expect to receive from your investment in our services. This also gives us an opportunity to get to know your facility, the size, number of rooms, types of surfaces etc.
After taking a tour of your facility, we compile all the information into a detailed proposal which outlines everything from total square footage, frequency of cleaning, number of hours needed, work schedule and most importantly the price.
If we are selected to clean your facility YEAH!, We will first start off with an initial clean, it is during this time we work hard at bringing your facility up to maintenance level so that every visit will be smooth sailing.
At iCleaners, we believe communication is an important ingredient to a successful relationship. That’s why we perform quality inspection and report weekly analysis detailing inspection performed and outlining any special projects you may want to consider, ie Carpet Cleaning or Window Cleaning.
Our commitment to excellence ensures that the cleaning standard and our services remain excellent. Our unique Measurable Guarantees of Performances is what sets us apart.
We understand that when there’s an issue, you want the problem resolved. You want to know that you can call your service provider and get the answers you need. We guarantee, if you’re unhappy with your service or need a problem fixed, we’ll correct it the day you call. If we don’t, our previous night’s work is FREE!
A concern we hear a lot is that the quality of work provided by a cleaning service slips over time. We’ve had clients tell us that cleaners work well at the beginning, only to lose their ambition. To avoid this, we use a system that monitors our staff’s cleaning times to ensure that you receive every hour you were promised when you signed up for. Guaranteed!
We’ve heard horror stories from clients that had to deal with unreliable cleaning companies. Teams that failed to show up and companies that didn’t try to fix the situation. We use a system that makes sure you never miss a clean again.
We track our team members using a technology that warns us if no one shows up 15 minutes after their start shift. After 30 minutes have passed, the system marks the employee as absent. We’ll then send out another cleaner to fix the situation that night. Work with us and you’ll never miss a clean again!
Ensuring consistent quality is perhaps the most important ingredient in keeping a cleaning contract. We perform nightly inspection to ensure we close the gap between the cleaners and your expectations so that you never have to experience shortcomings in your service.